Internship Opportunities

Communications Officer Intern

Kawallet is an equal opportunity employer. All qualified applicants will receive consideration for internship without regard to race, religion, color, national origin, gender, identity, sexual orientation, age, among other things, or status as a qualified individual with disability. This role will combine both internal and external communication responsibilities, while contributing to the development and execution of the Kawallet communications strategy that will position Kawallet as the market leader within the industry, support growth within new and existing markets, and maintain and grow the Kawallet culture through exceptional internal and external communications.

Minimum Requirements

• Bachelor's Degree in Communications / Marketing / Journalism or Public Relations, or any ICT-related Degree..
• Must be proficient in English. Knowledge of Swahili is an added advantage
• Good interpersonal, communication, and relationship-building skills.
• Ability to collaborate well with a multicultural and geographically dispersed network
• Self-starter and ability to work independently.
• Open, flexible and pragmatic mindset, passionate about financial technology and innovation
• Excellent verbal, written, and digital communications skills
• Familiarity and experience managing social media channels.
• Excellent listening and questioning skills, combined with the ability to interact confidently with employees to establish the problem and determine and explain the solution.
• Strong analytical and problem-solving skills.
• Passionate about Kawallet’s identity, mission, and values
• Ability to prioritize the workload and pay close attention to detail.
• Some experience in Adobe creative suite and or digital content creation.
• Ability to work with a remote team.
• Ability to communicate clearly and effectively with diverse audiences in English.
• Knowledge of Microsoft platforms, i.e. Windows Server 2012+, Office 365 administration, Azure, AD.

Responsibilities for Communications Officer Intern (1 position)

Core

• Develop, write, and edit marketing and communications materials, including press releases, blog/vlog posts and social media content
• Promote communications and marketing materials through appropriate social channels
• Track analytics and create reports detailing successes and failures of communications campaigns
• Ensure that all communications and marketing material aligns with kawallet brand standards
• Maintain digital media archives including photos and videos
• Visit school communities to capture data relevant for implementation of your duties
• Work with communications team members to conceptualize and implement communications strategies and campaigns
• Respond to media inquiries and perform media outreach to achieve kawallet brand placement in publications
• Develop escalation protocols for managing communication crises, should they arise

General

• Attending all remote and physical meetings when called upon except for situations when you are not in a good health condition, or due to unavoidable conditions. In this case prior notice to the team leader will be required.
• Travel with the team when called upon to visit and engage with students and parents during school events like visitations, PTAs, activation, or sales promotional days.
• Take part in all Kawallet related activities taking place at our offices in Bukoto (Plot 6 – 10 Kiwana rd) and or at Resilient Africa Network (plot 28 upper kololo terrace) when called upon. These may include but not limited to generation & validation of account numbers, generation of qr-codes for key holders, testing key holders, assembly of key holders & reassembly of faulty key holders, cleaning and packaging all key holders, system education, interacting with parents, brainstorming new ideas and developing mock-ups.
• Travelling around Kampala to purchase required items, physically or remotely meet service providers and or producers on behalf of the company.
• Making courtesy mobile phone calls to teammates and some clients as may be required.
• Engaging with our producers and or service providers when called upon and treating them with maximum respect and dignity.

Product Knowledge

• Learn all product/service details, specifications, prices, and capabilities as they regularly change, so as to always be equipped with the most up-to-date product information.
• Always provide accurate product information to our partners, teammates.
• By the end of this training period, you should demonstrate the ability to diagnose and resolve technical and non-technical issues with Kawallet application and other accessories.
• Take initiative to continuously improve your product/service knowledge and soft customer service skills to better serve our customers from time to time.

Administrative

• Support in always building a conducive environment for all your team members both at office, field or remotely.
• Escalate unresolved issues or questions to your team leader.
• Any other duties as may be assigned from time to time.

Working Hours

Both official and field work hours for the Kawallet team members are based on business requirements and weekends and evening hours may be required. As an intern, you will be required to be available for a minimum of 4 hours each day as will be indicated on your schedule in your offer letter. Due to the global COVID-19 pandemic, some of the training workshops will be conducted online.

Internship period

Your internship period will start on Monday 15th January 2024 and run for two months till Friday 15th March 2024. Upon completion of your internship, a permanent offer may be made to you after evaluation of your contribution during your involvement with Kawallet should you wish to stay.

Stipend

This is a part-time opportunity and attracts a monthly stipend of UGX 150,000. Field transportation will be catered. We award bonus allowances to exceptional interns who go above and beyond in hitting their daily KPIs. No overtime will be paid to any kawallet team member unless prior written request is given by KAWALLET to engage you outside normal working hours.

Application

You are required to send your CV & cover letter as one document to talent@kawalletug.com not later than 5.00pm EAT, 30th November 2023